We offer three levels of managed services, each of which can be tailored to fit every customer’s specific requirements and goals.
- Standard: Provision of virtual hosting environment: we can furnish a secure virtualized environment offsite where you can access Agility’s complete suite as well as all required third-party software and applications, including database, application server and server OS.This service enables you to minimize the necessity for internal IT set-up and ongoing support;
enjoy complete administrative and governance controls, just as you would with an onsite install; eliminate initial capital investment as well as upgrade spends; ensure a swift “go-live” process.
At any stage you can decide to convert to onsite installation.
- Premium: Provision of both virtual hosting environment and services for system administration.Comprehensive IT services, including full and incremental timed backups, onsite and offsite; performance monitoring and tuning; deployment of all patch/bug fixes and all major upgrades.
Premium customers will be provided with all services associated with a SaaS offering, but within their own secure VM environments.
- Custom: We work with customers to define the scope of managed services required. Administration services range from comprehensive/onsite to basic/offsite. A customized program can be extended to provide full governance services and first-line software support for users. After-hour, weekend and holiday support terms are optional. All custom managed services can be provided on a short- or long-term basis.
Want to learn more about our managed services?
